assessing condition responsiveness of day clinic centers from patient perspective in Tabriz

Abstract

Background and Objective: Responsiveness is how the system responds to the non-clinical aspects of the services provided and whether or not they meet the expectations of individuals and how they deal with healthcare providers. The present study was conducted to evaluate the responsiveness of day clinic centers in Tabriz from patients' point of view in 2018. Materials & Method: The present study is a descriptive-analytic study which was performed in Tabriz's day clinic centers in 2018. Data was collected by a researcher-made questionnaire which validity and reliability were confirmed. For data collection, 288 patients who were surgically treated in Tabriz's day clinic Centers were selected randomly. Data were analyzed using descriptive statistics and Kruskal-Wallis and Mann-Whitney tests by SPSS software version 24. Findings: the responsiveness of the day clinic centers was at an average of 84/16 (out of 100) and in the "good" status. Meanwhile, Access to services with an average of 85/56 had the best performance, and then access to family and social support with a mean of 80/32 was the weakest performance. Results: The results of this study showed that all three surgical centers have good response status in all aspects of accountability as well as overall accountability. The best situation is related to the Access to services, and the weakest situation regarding access to family and social support. There is also a significant relationship between the patient's income and the waiting time for surgery with a score of accountability (p <0.05). The level of accountability is expected to be enhanced by better planning and more attention of managers to respond to non-clinical aspects of the service.