Customer Quality in People With Myocardial Infraction at the Shahid Madani Cardiology Clinic of Tabriz -

Abstract

Background and Objectives: Customer Quality (CQ) refers to customer.s characteristics and related to the consumer knowledge, skills and confidence to be actively participating with health team in right decision making, appropriate activities and changing environment and their health related behaviors. The purpose of this study is measuring customer quality in People With Myocardial Infraction after dismissed from hospital. Materials ans Methods: A cross-sectional study conducted with 164 people with myocardial infraction. All participants were selected randomly . Customer Quality based on the modified questionnaire Patient ActivationMeasure (PAM) will be measured. Questionnaire content validity was reviewed and confirmed by 10 experts and its reliability was confirmed based on Cronbach's alpha index (á = 0/194).spss was used for data analysis. Results: Only 6/3%of participant reported the highest Customer Quality score and ability to change the action by changing health and environment and the mean costumer quality score of participation was equal 57/77 (±11/29). Conclusion: The poor score of customer quality in current study demonstrates the low capabilities of patients in self-care activities. Training services provider to empower patients and use of their capabilities in improving quality of care and attention to patient-centered care can be helpful in this regard.