Customer Quality in hypertensive patient in Tabriz health centers in 2019

Abstract

Abstract Background and Objective: The high prevalence of hypertension and its complications in patients, as well as the reported mortality and financial burden of care for these patients imposed on the country, the importance of paying attention to the quality of care provided to patients. The purpose of this study was to evaluate the quality of care provided to patients with hypertension in Tabriz health centers. Materials and Methods: The present study is a cross sectional study performed on patients with hypertension in Tabriz city in 2019. The research environment included all health centers in Tabriz, among which 14 health centers and 152 participants were selected by stratified random sampling. To collect data, a questionnaire of customer quality 19 was used. Results: According to the results of the study, all participants believed in the importance of their role in the treatment process,9.5 % of people had sufficient knowledge to take the necessary measures for their illness, 65.7% of participants had active participation in treatment and Disease recovery and 24.8% of participants were continuation and continuation of their care process in critical and stress conditions. The mean score of customer unity in patients with hypertension was 71.57. Conclusion: The average customer quality scores of patients with hypertension are at an average level and a small percentage of people have been able to maintain their treatment in critical and stressful situations. Therefore, enhancing patients' self-management and self-confidence through their involvement in the care process should be considered as a priority program in the health system.