Correlation of Organizational Justice with Burnout and Role Conflict in Pre-Hospital Emergency Personnel in Tabriz in 2019

Abstract

Abstract Introduction: Manpower is considered as the main and most valuable asset of an organization, according to which it leads to the development, progress and excellence of an organization. Due to the nature and occupational factors, pre-hospital emergency personnel are exposed to burnout and role conflict, so it is very important to pay attention to the factors that cause and aggravate it. In the meantime, the existence of organizational justice is an important principle in employee efficiency that can affect the quality of employee services. Therefore, this study was conducted to investigate the relationship between organizational justice and burnout and role conflict in pre-hospital emergency personnel in Tabriz in 1398. Materials and methods: In this descriptive correlational study, the study population was all pre-hospital emergency personnel in Tabriz, of which 15 people from the target population (n = 161) were excluded for reliability and 6 people were excluded from the study due to lack of cooperation in completing the questionnaires. Finally, data on 140 personnel were analyzed. Sampling method was census, data collection tools included Niehoff & Moorman Organizational Justice Questionnaire, Maslach et al. Burnout Questionnaire and Rizzo et al Role Conflict Questionnaire. After data collection, data analysis was performed using SPSS statistical software version 21 with descriptive statistics and analytical statistics. Significance level was considered 0.05. Findings: The average score of personnel organizational justice was 72.03(17.03). The staff burnout score was 75.77(11/09). Mean emotional fatigue was 29.54 (6.70), depersonalization was 18.33 (3.84) and personal performance was 27.89 (3.62). Also, the staff role conflict score was 39.17(8.13). There was a significant and inverse correlation between organizational justice and burnout and a significant and positive correlation between burnout and role conflict (p <0.05). Also, the relationship between organizational justice and role conflict was not significant (p <0.05). Conclusion: The results of this study showed that the perception of organizational justice, role conflict and burnout were highly above average. Also, higher organizational justice was associated with reduced burnout in the study samples. In addition, burnout led to a conflict in the role of the studied samples. In addition, work experience had an effect on the rate of burnout as well as marital status on the role conflict of the samples. Therefore, by establishing organizational justice among pre-hospital emergency personnel and reducing conflict and role ambiguity, the rate of burnout in them is reduced, which can ultimately facilitate the efficiency and quality of work.