Mothers' Satisfaction from Cesarean Cares in Public and Private Tabriz Hospitals in 2010.

Abstract

Abstract: Background & Objectives: The health right is essential for all patients. Consumer satisfaction is recognized as an important parameter for assessing the quality of patient care services. Patient satisfaction has become a key to gaining and maintaining market share. It is commonly acknowledged that patients' reports of their satisfaction from the quality of care and services, are as important as many other clinical health measures. Since cesarean section need to more cares, the quality of them is vital. Material & Methods: This is a descriptive –comparative study. Using quota sampling method we select 392 mothers who had been hospitalized for cesarean section in public and private Tabriz hospitals. For data collection, we used a questionnaire that included two parts: demographic characteristic and mothers' satisfaction with delivery care givers. SPSS 13, descriptive statistic, independent t test, ANOVA and correlation test were used for data analysis. Results: Findings indicated, the highest rank from mothers' satisfaction were in the physical and comfort categories and the lowest rank was in informational aspect. So that physical satisfaction rate in labor and postpartum phase were 87.5% and 100% in public hospitals and 82.7% and 100% in private hospital and comfort satisfaction rate in labor and postpartum phase were 100% and 98.4% in public hospitals and 99.5% and 100% in private hospitals. Informational satisfaction rate in labor and postpartum phase were 0% and 69% in public hospitals and 0% and 62% in private hospitals. The analysis of data showed significant difference between mothers' satisfaction with all aspects of care in public and private hospitals (p<0.001). Conclusion: The results showed that mothers were more satisfied about physical, ethic and informational aspects of care in public hospitals than private hospitals. Since we can identify the quality of hospitals with using patient satisfaction, the constant determent of it spatially in emotional and informational aspects can be very important.