Assessment of Mother's Satisfaction with Maternal Care Givers during Hospitalization in Education and Non Education Tabriz Maternity Hospitals in 2009.

Abstract

Abstract: Background & Objectives: Nowadays patients' satisfaction concept has a significant importance in medical care. Satisfaction with care was also measured as it is recognized as an important and valid indicator of the quality of care. Whereas consideration of patient's expectation is necessary in improving of care quality and midwifery's are the essential members of health care team and have important role in antenatal and postnatal, they should be aware of client satisfaction rate. The aim of this study was assessment Mother's satisfaction rate in 4 aspect (Physical, Providing necessary information, Ethical and emotional) of Maternal Care Givers during Hospitalization. Materials & Methods: This is a descriptive study. And 270 childbirth mothers that were admitted in Al -Zahra, Taleghani and 29 Bahman in Tabriz were evaluated. Mothers which have inclusion criteria were selected with stratified random sampling method. Mother's satisfaction questionnaire from labor and delivery care givers was used for collecting data. Data were analyzed SPSS 13 software using with descriptive statistics and Independent sample t test, ANOVA, correlation. Results: Findings showed that in educational hospitals mother's satisfaction rate of providing necessary information of care givers in labor phase 59% and postpartum 53% were very low about emotional support, lowest satisfaction rate was in labor phase 62.5% and delivery 79%. Mothers' satisfaction of physical and ethical care and support in delivery room and postpartum were in high rate. And in the labor phase satisfaction rate of physical care and ethical support were 88.5% and 75.5% and in non -educational maternity hospitals mothers' satisfaction rate of care givers in labor and delivery in 4 aspect care and support were high and in postpartum phase mothers of providing necessary information of care givers report low satisfaction 62.9% in other care aspects report higher satisfaction rate. Research finding showed that mother's satisfaction in 4 aspect physical, providing necessary information, ethical and emotional was significant difference between in educational and non-educational maternity hospitals. So that satisfaction was in non-educational maternity hospitals higher of educational. Conclusion: Research finding shows that mothers' satisfaction rate of care givers in labor phase was lower of delivery and postpartum phase. The probable reason of this object is the presence of a large number of care givers in labor phase and stress and the presence of pain in this stage and necessity to care, support and more attention in this phase. And also this research showed that satisfaction in educational was lower than non –educational maternity hospital. Maybe the reason of this difference is the presence of a large number of care givers and student that do care in labor and delivery. According to the findings of this research managers should pay attention in patient's satisfaction to improve and reform the existent mothers caring plans and policies.