Determining the quality of services provided to the elderly in the elderly care centers of Tabriz in 1398

Abstract

Review :

Objective: Due to the lack of attention paid to the elderly, their basic needs are not met, they become socially disadvantaged, and behavioral and psychological disorders and physical problems, so the elderly take refuge in nursing homes to fill these social and psychological gaps. Therefore, our study was conducted with the aim of determining the quality of services provided to the elderly living in the elderly centers of Tabriz in 1398.Methods: The present study is a descriptive-analytical cross-sectional method. The community of elderly researchers living in the elderly care centers of Tabriz city in 1398, of which 74 elderly people without Alzheimer's disease were selected as a sample. After designing the questionnaire and confirming its reliability and validity, by examining the aging centers and completing the questionnaires by considering the entry and exit criteria of all elderly residents, the researcher examined the data and finally used the data using SPSS version 25 software. Before analyzing the data, the normality of the data was examined and due to the non-normality of the data, the crossover-Wallis and Mann-Whitney nonparametric test were used.Results: Out of a total of 74 people who entered the study, 35 were males and 39 were females. The highest age group (43.2%) was (between 69 and 69 years old). Also (71.6%) were 6 to 20 months old. According to the scores of the questionnaire, the average quality of medical services, psychological services, welfare services, social services, and overall quality of services are 1.76, 1.68, 1.83, 1.77, 1.75, respectively. Also, no significant relationship was observed between any of the demographic information and quality score (pvalu <0.05).

Discussion and Conclusion: Psychological services have the lowest quality compared to other areas due to the lack of a happy environment in nursing home care centers. Therefore, paying attention to the field of psychological services, such as providing assistance and psychological services, and adapting centers and creating recreational sectors, will lead to an increase in psychological quality and ultimately the overall quality of services.