Factors influencing nurse-to-parent communication in culturally sensitive pediatric care: a qualitative study.

Abstract

To deliver quality healthcare to diverse patients, effective commmunication is key. Little evidence exists about what factors influence nurse-to-parent communication in culturally sensitive pediatric care.The aim of this study was to explore factors that influence nurse-to-parent communication in the provision of culturally sensitive pediatric care.This study employed a qualitative content analysis.The participants included 25 nurses and 9 parents from pediatric wards of hospitals located in Northwest and Central Iran. Semi-structured interviews were conducted. Data were analyzed using Graneheim and Lundman's method of content analysis.Factors that influenced the nurse-to-parent communication in pediatric culturally sensitive care were 1-organizational factors (inefficient policies and professional factors) and 2-human factors (nurse-related factors and unique characteristics of the family). Sub-categories included: lack of definitive policies for delivering cultural healthcare, insufficient cultural healthcare education, professional status of nursing in society, time, individual characteristics, cultural knowledge, cultural differences, and family's health literacy.The Iranian healthcare system requires a paradigm shift regarding the provision of culturally sensitive care.