Investigating the effect of reducing anxiety on the level of pain perception in patients with the first dental implant surgery, using the Patient Relationship Management system

Abstract

Introduction The dentist-patient mutual relationship makes the patient aware of the dental treatment process and causes the success of the treatment, the reduction of anxiety and the satisfaction of the patient. One of the effective factors in patient satisfaction is comprehensive treatment support with the implementation of support protocols, which is called Patient Relationship Management (PRM). The present study was conducted with the aim of "the effect of anxiety on the level of pain perception in patients undergoing surgery for the first dental implant using the PRM system". Materials and methods In this cross-sectional-analytical study, patients were randomly divided into two control groups (25 people) and case (25 people) according to the conditions of entering the study. In the control group, the patients were only given the instructions before and after the usual operation including medical care based on the current routine taught in the faculty. In the case group, patients received more support based on the additional PRM protocol. The type of treatment was the same in both groups. To determine the dental anxiety status of the patients, the Standard Anxiety Assessment Questionnaire (CDAS) was used, and to determine the pain intensity of the patients during the implant placement, the VAS criterion was used. The level of anxiety of people was measured at two times (when entering the study and after surgery). Pain level was measured only after surgery. To analyze the data, SPSS software and t-test, ANOVA and Tukey's post hoc test were used. A probability value of less than 0.05 was considered as a significant level. Results The level of anxiety in the control group with an average of 10.8±2.30 was significantly higher than the PRM group with an average of 7.32±2.13. The amount of pain in the control group with an average of 4.2±1.58 was significantly higher than the PRM group with an average of 1.84±1.49. Conclusion PRM patient communication management reduces anxiety and pain perception of patients undergoing implant treatment.