bad news transmission skills and their relationship with communication self-efficacy in nurses working in the emergency departments of teaching hospitals of Tabriz University of Medical Sciences , 2021

Abstract

Abstract Introduction: The emergency department is a common source of bad news. Nurses' skills and self-efficacy in communicating with patients play an essential role in transmitting bad news to emergency department patients. But these two concepts and their relationship to each other have not been studied in the emergency room. Therefore, the aim of this study was to determine the bad news transmission skills and their relationship with communication self-efficacy in nurses working in the emergency departments of teaching hospitals of Tabriz University of Medical Sciences. Method: In this descriptive correlational study, 230 nurses working in the emergency departments of teaching hospitals affiliated with Tabriz University of Medical Sciences participated. The sampling method was a census type and the data was collected using the personal-social characteristics questionnaire of nurses, the "self-efficacy in communication" questionnaire with a minimum score of 21 and a maximum of 105, and the "bad news transfer skill" questionnaire with a minimum score of 0 and a maximum of 1600. Collected and analyzed with descriptive and inferential statistics. Results: Data analysis showed that the majority of nurses were between 25 and 29 years old. They were married; They had 1 to 5 years of official work and employment experience. Their shifts were in circulation and they had bachelor's degrees. The overall self-efficacy score was 79 and the overall bad news transfer skills score was 1015/35. There was a statistically significant relationship between bad news transmission skills and self-efficacy (p > 0.001). Discussion and conclusion: Although the "skill in transmitting bad news" and "self-efficacy in communication" were at medium and high levels, respectively, according to the relationship between these two variables, improving the skill level of emergency department nurses in transmitting bad news and self-efficacy in It is necessary to convey this news.