The role of patient relationship management on patient satisfaction with implant treatment

Abstract

Introduction & Aim: PRM is a strategy that allows patients to be identified and services to meet their expectations and cause patient safety and satisfaction. The aim of this study was to investigate the role of patient relationship management on patient satisfaction with implant treatment by PRM strategy. Methods: In this cross-sectional study, 48 patients were randomly divided into two groups (control and case). Patients in both groups received the same implant treatment. In the control group, patients were given only pre- and post-operative instructions, including medical care, according to the current routine taught in the faculty. In the case group, patients received more support according to the PRM supplement protocol. Patients in both groups then completed a revised questionnaire consisting of 19 questions. Data were analyzed by SPSS 20 statistical software and t-test and Chi-square test. Results: In both groups, the number of men was 41.7% and the number of women was 58.3%. The mean age in the group without PRM was 55 13 13.74 and in the group with PRM was 53.13 34 08.34 years. Satisfaction with implant treatment in patients without PRM with a mean of 58.75. 10.77 is significantly lower than patients with PRM with a mean of 81.4 87 87.89. Conclusion: PRM caused a significant increase in patients' satisfaction with implant treatment.