Workplace Incivility and its Relationship to Stress and Burnout of Nurses Working in Emergency of Teaching Hospitals Tabriz in 2016.

Abstract

Abstract: Introduction. The incidence of workplace incivility has been increasing in the new millennium. Incivility is one of the problems of nursing profession which can cause serious consequences in the long term. The present study was conducted to determine the relationship between workplace incivility to stress and burnout in nurses working in the emergency wards of teaching hospitals in Tabriz, Iran, in 2016 Research methodology. This descriptive correlational study selected 228 nurses working in ten teaching hospitals of Tabriz using the census method. Data were collected using the Nursing Incivility Scale and the Nursing stress scale and the Copenhagen Burnout Inventory and were analyzed in SPSS-15 using descriptive and inferential statistics. The correlation between workplace incivility to stress and burnout was assessed using Pearson’s or Spearman’s correlation coefficients depending on the normality of the data. P<0.05 was set as the level of statistical significance for the tests.

Results. The total mean score of incivility in the nurses’ workplace was 2.85. ± .54 .The most frequent source of incivility in the nurses’ workplace comprised of the patients and their relatives, and the least frequent source comprised of the other nurses, i.e. colleagues. In the present study, the total mean score of stress was 86.19±37.45 in the nurse, indicating a moderate stress. the total mean score of burnout was 55.84±8.46 in the nurses.. Work-related burnout had the highest mean score of 62.23±19.17 and patient-related burnout had the lowest mean score of 52.18±17.5. The results showed a significant relationship between the total score of incivility to stress and burnout (P<0.001). Conclusion. Incivility behaviors in the workplace are a threat to health and can affect the quality of nursing services. The persistence of such behaviors and the lack of sources of support can lead to job dissatisfaction and burnout. Nursing managers should thus take effective measures to improve professional relationships in the workplace through interventions such as behavior pathology, zero tolerance policy and communication skills training workshops.