Developing a model for improving the quality of Iran's primary health care system through clinical governance: A Delphi study

Abstract

Clinical governance is range of policies used to raise patient satisfaction, improve health care outcomes and reduce adverse events. The aim of this study is developing a model for improving the quality of Iran's primary health care through clinical governance. First, literature review and focus group discussions were used for finding pillars and components of clinical governance model in Iran's PHC system. Then these items were confirmed by using Delphi study and expert panel sessions. Developed model consist of one prerequisite Pillar (leadership), 5 main pillars of quality based management, community participation, health information management, human resource development, monitoring and evaluation, 20 components and 75 indicators. It is derived from international literature and viewpoints of domestic health specialists in accordance with Iran current health system and has the potential to improve Iranian health status and indicators. é 2016, International Journal of Pharmacy and Technology. All rights reserved.